A sanitation-route trainer wants the new app's photo step to stick. Which use of a story or humor is appropriate?
Select an answer to reveal the explanation.
Short Explanation
A story is a hook, not a roast. A missed bulk-pickup tale that stays respectful makes the photo step memorable. Mocking a resident or the last crew just teaches people to duck.
Full Explanation
Version 2.0 allows anecdotes, stories, analogies, and humor when they aid understanding and stay appropriate. A brief, respectful complaint story ties the photo step to a real service failure without targeting a person. Biased or mocking humor undermines climate and does not teach the procedure. Skipping stories entirely is unnecessary; the test is appropriateness, not a ban on narrative.