During a city ADA-counter retrofit class, the instructor needs clerks to notice the lowered transaction counter. Which use of non-verbal communication best supports that point?
Select an answer to reveal the explanation.
Short Explanation
Think of your hands as a highlighter, not a fidget toy. If the point is the lowered counter, look at people and point at the counter. Pacing the back wall just broadcasts nerves.
Full Explanation
CTT+ treats eye contact, gestures, and movement as instructional tools that must support the content. Directing attention to the lowered ADA counter with purposeful gestures and eye contact makes the feature visible. Nervous pacing, closed posture, and random laser motion compete with the objective and become distracting trainer behaviors.