In a new-council orientation, the instructor inserts um and you know into nearly every sentence. What should the instructor do?
Select an answer to reveal the explanation.
Short Explanation
Fillers every sentence are like a blinker that never shuts off—people stop hearing the turn. Clean up the articulation so the council orientation can land. Fluid speech is a courtesy to the learners.
Full Explanation
Fluent articulation without distracting filler expressions supports clear municipal instruction. In new-council orientation, inserting “um” and “you know” into nearly every sentence pulls attention from content to delivery noise and weakens credibility with elected officials. Articulating more fluently and dropping those fillers restores clarity and professional presence for that audience.
Adding more fillers to sound conversational fails by concept: excess fillers are distractions, not rapport builders, in a formal city orientation. Replacing fillers with slang jokes about council members fails as unprofessional content for that audience and risks political climate problems. Reading every slide word-for-word in a whisper to avoid fillers fails by creating a new delivery problem—monotone reading and inaudible volume—instead of fluent speech.
Exam caveat: CTT+ communication standards include minimizing distracting expressions while remaining audible and clear—not trading fillers for whispers or slang.
Operational check: rehearse the opening three minutes aloud; replace habitual fillers with short pauses; confirm council members in the back can hear without straining before the session goes live.