In a virtual court-clerk class, one learner mutes and looks away whenever the instructor praises people in the main room. That learner just wrote a complete escalation note. What should the instructor do?
Select an answer to reveal the explanation.
Short Explanation
For some clerks, a main-room shout-out is a spotlight they did not ask for. A private chat that says "that escalation note was complete" still puts a coin in the jar. Quiet reinforcement is real reinforcement — it just does not make them want to hide.
Full Explanation
Individual motivational strategies include private recognition when public praise harms participation. Virtual classroom tools such as private chat let the instructor name a specific correct behavior without exposing a clerk who withdraws from group attention. Skipping reinforcement, or forcing an on-camera recap, either withholds the boost or contradicts the cue the learner already gave. The note still gets specific credit.