The city scheduled occupancy training because field errors are driving bad certificates of occupancy. Practice cases are underway. How should the instructor use that organizational goal as motivation?
Select an answer to reveal the explanation.
Short Explanation
The city bought this class to cut occupancy errors, not to collect compliments. A simple chart of fewer misses on practice cases is a scoreboard people can see. Shame readings and a year-later audit are too late — or too mean — to pull the room forward today.
Full Explanation
CTT+ 4D requires matching achievement to organizational goals. Making the team's error drop visible on practice cases connects effort to the municipality's reason for the event. Generic cheerleading does not show progress against that goal. Public humiliation and delayed audit data either damage climate or withhold the feedback that would motivate the next case.