A records clerk in public-records training says the only goal is the completion certificate and asks to skip the redaction practice. What should the instructor do?
Select an answer to reveal the explanation.
Short Explanation
A certificate without the skill is a library card you never use — it looks official and does nothing on Monday. The city paid for redaction, not a warm chair. Steer that clerk back to the practice so achievement means they can actually do the job.
Full Explanation
CTT+ 4D requires matching learner achievement to learning and organizational goals, not to seat time. A completion certificate is a record, not the target behavior. The instructor should motivate practice of the redaction skill the municipality needs and keep the clerk in the activity. Signing early, ignoring the learner, or trading silence for an early exit treats attendance as success.