City help-desk staff treat a new multi-factor authentication class as just another policy briefing and stay disengaged. How should the instructor motivate them?
Select an answer to reveal the explanation.
Short Explanation
"Because policy" is a wet match — it rarely lights a help-desk room. Show them Monday: fewer lockout tickets stacked on their own desks. Job relevance is the fuel; a vendor slogan or a write-up threat is just smoke.
Full Explanation
CTT+ 4D wants motivation matched to learner and organizational needs, not abstract compliance talk. Connecting MFA to a concrete desk-level payoff — fewer lockouts — makes the skill relevant to the people who will use it and to the city's service goal. Vendor authority and fear of discipline do not replace that match. The instructor still teaches the procedure; the motive is why the procedure is worth practicing now.