A trainer tells a utility locator, “You have great energy, the loca…

Question

A trainer tells a utility locator, “You have great energy, the locate was basically fine, and you are a joy in class,” after the locator skipped the required paint marks. Why does that feedback fail the learner?

Accepted Answer

The sandwich hid the real gap; the locator still does not know the paint marks were required. — A feedback sandwich that buries the error is gravy over a missing steak. Kind and clear beats padded fog. Name the skipped paint marks, then help the next locate.

Answer

The praise should have been louder so the whole crew heard the energy comment.

Answer

Utility locates should never receive verbal feedback, only a written exam score.

Answer

The trainer should have used only negative comments so the locator feels the stakes.

A trainer tells a utility locator, “You have great energy, the locate was basically fine, and you are a joy in class,” after the locator skipped the required paint marks. Why does that feedback fail the learner?

Short Explanation

Full Explanation