A shy records clerk finally completes a redaction lab correctly. How should the instructor decide whether to praise that success in front of the group?
Select an answer to reveal the explanation.
Short Explanation
Some people light up in the spotlight; some melt. The shy clerk who just nailed redaction may want a quiet “yes” rather than a standing ovation. Match the praise to the person, not to a one-size script.
Full Explanation
Records redaction successes deserve recognition, but shy clerks may freeze under public praise. Give public praise only if that clerk's need is encouragement; keep it private if the spotlight would freeze them—matching recognition mode to the learner. Adult motivation is individual; one-size public praise is not always supportive.
Always praising in front of the room fails by concept: it assumes every adult is motivated by public recognition. Withholding all praise to avoid 'dependence' denies useful reinforcement after a hard-won success. Saving the comment only for an end-of-course HR evaluation delays reinforcement and changes its purpose.
Exam caveat: know your learners—ask preferences when unsure, watch for discomfort, and default to private specific praise for visibly shy performers. Specificity still matters in either channel.
Operational check: after the correct redaction, quietly confirm success at their station with a specific comment; if they later show comfort presenting, invite them to demo optionally for peers. Shy records clerks who succeed at redaction still need reinforcement, but public applause can undo the win. Match channel to person: private specific praise is often the supportive move. Offer an optional later demo only if they show interest, keeping agency with the learner rather than forcing a spotlight for the cohort’s entertainment.