A shy records clerk finally completes a redaction lab correctly. How should the instructor decide whether to praise that success in front of the group?
Select an answer to reveal the explanation.
Short Explanation
Some people light up in the spotlight; some melt. The shy clerk who just nailed redaction may want a quiet “yes” rather than a standing ovation. Match the praise to the person, not to a one-size script.
Full Explanation
Domain 4C requires determining how to respond based on individual needs. Public positive feedback can encourage a learner who wants the group to see the win, and it can backfire on a learner who fears attention. The instructor chooses the channel to match the person. Blanket public praise, withholding encouragement, or parking the comment in an HR file all ignore that match.