A fleet mechanic is explaining a shop constraint. The instructor fidgets and stares at the next slide. What is the facilitation problem?
Select an answer to reveal the explanation.
Short Explanation
Active listening has a face. If the trainer is already dating the next slide while the mechanic talks, the room learns the story does not matter. Eyes and stillness are part of the technique.
Full Explanation
Active listening techniques include attention signals that a contribution was heard. Fidgeting and watching the next slide while a fleet mechanic speaks communicate the opposite. That behavior is not an advanced organizer, a credibility display, or a reason to ban discussion. The instructor should face the speaker, pause the deck, and paraphrase the constraint.