A clerk in a permitting-software lab looks lost on a screen that does not match the demo. Which clarifying question best monitors progress?
Select an answer to reveal the explanation.
Short Explanation
Wrong building, right map. A clerk on production while the demo is on the training system will look lost no matter how you shout the clicks. Ask which environment they are in before reteaching the whole path.
Full Explanation
Questions used to monitor progress can reveal setup errors, not only knowledge gaps. A clarifying question about training versus production explains a mismatched permitting screen. Satisfaction ratings, restarting the demo on a guess, or telling the clerk to click until it matches skip that diagnosis. Confirm the environment, then coach the next step.