Business-license clerks have just listed the required fields on the application. Which question moves the group from recall to application?
Select an answer to reveal the explanation.
Short Explanation
Listing fields is flash cards. Showing the next required field on a live record is the job. Move the clerks from memory into the screen.
Full Explanation
Recall questions ask learners to list content they have heard. Application questions ask them to perform the next job step, such as locating the next required field on a test record. Repeating the list, counting pamphlet fields, or recalling a form number stay at recall. Instructors should lead the group up that ladder during facilitation.