A 311 ethics module includes a hypothetical about an abusive caller. One clerk has already said the topic is personally raw. How should the instructor direct the question?
Select an answer to reveal the explanation.
Short Explanation
You do not force someone to reenact a crash they just walked away from. Direct a raw ethics hypothetical to volunteers or take it private—do not put that 311 clerk on stage. Canceling ethics entirely or grading a forced role-play is the other ditch.
Full Explanation
Directing questions appropriately includes psychological safety. Sensitive hypotheticals about abuse should go to volunteers or private channels rather than to a learner who has already flagged the topic as raw. Cold-calling for authenticity, dropping the objective, or mandating acted-out abuse as a grade misuses targeting.