A wastewater operator says the lab PC cannot reach SCADA. What active-listening technique should the instructor use before offering a workaround?
Select an answer to reveal the explanation.
Short Explanation
Repeat the outage in plain words before you pitch a fix—like reading back a radio call. "So the lab PC cannot reach SCADA" proves the constraint landed, then the workaround can land too. Jumping to a patch, shutting the topic down, or sending the operator to a ticket queue skips the listen.
Full Explanation
Active listening techniques include paraphrasing a contribution to acknowledge it and confirm meaning before the instructor responds. Restating the SCADA-reach constraint does that work. Unchecked advice, scope shutdowns, and silencing the operator fail to acknowledge the contribution.