A 311 customer-service class has become a one-way instructor Q&A. How should the trainer create opportunities for clerks to contribute to the discussion?
Select an answer to reveal the explanation.
Short Explanation
A meeting where only the chair talks is not a discussion. Think-pair-share on a rude email lets many 311 clerks speak before the room hears a few stars. Same-two-volunteers, lecture-only, and a post-class survey keep the rest of the voices out.
Full Explanation
Creating opportunities for learners to contribute requires structures that open the floor beyond instructor-centered Q&A. Think-pair-share on a realistic rude-email example multiplies voices while staying on the objective. Recycling two volunteers, suppressing discussion, or postponing input until after the event does not produce in-class contribution.