A licensing-counter class drifts into a long instructor monologue about the software vendor. Clerks have stopped offering examples from their windows. What engagement move should the instructor use?
Select an answer to reveal the explanation.
Short Explanation
Vendor lore is a museum tour. “Where does this break on your counter?” is a work conversation. Ask that, then talk from the clerks’ windows—not from the company’s origin story.
Full Explanation
Engagement techniques include questioning and discussion that start from learners’ municipal work. A licensing-counter question about where the process breaks recenters the class on job application instead of an instructor monologue about the vendor. More vendor history, silent brochure reading, or another instructor-only demo keep the session instructor-centered.