A 311 class lists a terminal objective of handling an escalation, but learners have not yet created a complete ticket. How should the instructor sequence practice across objective levels?

Learner-centered facilitation provides opportunities to achieve initial, intermediate, and terminal objectives in a workable order. Creating a complete 311 ticket is the intermediate performance that should be practiced before the terminal skill of handling an escalation. Starting at the terminal task, skipping intermediate practice, or dumping everything into one end test fails that scaffold.