A new emergency-operations-center software cohort has never worked together. People sit silent and avoid eye contact. The facilitator guide starts at Module 5. What should the instructor do given this early-group stage?
Select an answer to reveal the explanation.
Short Explanation
A brand-new EOC cohort is a pickup team, not a championship lineup. Give them names, roles, and a simple first pass before Module 5. Diving straight into the deep end because the binder says so is how you get a quiet, useless room.
Full Explanation
Group-development awareness tells the instructor that a newly formed cohort needs structure—introductions and working agreements—before complex software. Jumping to Module 5 treats awkward silence as competence. Sending people home or quizzing theorist labels also fails; Version 2.0 scores the facilitation behavior of building the group so it can learn.