During a 311 de-escalation role play, one clerk says a peer’s attempt was “pathetic.” The peer stops participating. What should the instructor do to protect the rights of individual learners?
Select an answer to reveal the explanation.
Short Explanation
“Pathetic” is a brick, not a note. Catch it, swap it for a specific respectful comment, and keep the role play useful. Letting the insult stand—or killing practice entirely—teaches the wrong lesson about how 311 staff talk to each other.
Full Explanation
A learner-centered climate is respectful of individual learners’ rights and free of personal criticism that shuts people down. Redirecting a mocking remark into specific, respectful feedback norms protects the peer and keeps the 311 role play instructional. Laughing along, ignoring the insult, or canceling practice all fail that facilitation duty.