After a demonstration of a four-step city records search, clerks still look unsure. The instructor has time for one activity that must hit the search objective and build individual confidence. What should the instructor do?
Select an answer to reveal the explanation.
Short Explanation
Watching a search three times is like watching someone else pump gas and then claiming you can fill the tank. A peer teach-back puts each clerk’s hands on the four steps. That is how confidence and the objective show up together—not from another icebreaker.
Full Explanation
Learners working with and learning from each other is a Version 2.0 facilitation technique when it still attains the objective and builds individual confidence. A structured peer teach-back of the four-step records search does both. Silent re-demonstration, unrelated icebreakers, and one expert doing all the work do not produce individual skill.