A parks-department reservation-software class mixes first-time seasonal staff who are lost and returning leads who are bored. Shared performance objectives still apply to everyone. How should the instructor manage pace?
Select an answer to reveal the explanation.
Short Explanation
One trail, two hiking speeds. New seasonal staff need switchbacks; returning leads need a steeper spur—not a different mountain. Keep the shared booking objective, just change the practice load so nobody is abandoned or bored stiff.
Full Explanation
Course flow and pace must fit learner needs while still meeting the designed objective set. Differentiated practice lets first-season parks staff get scaffolded repetitions and returning leads get extension work without abandoning shared reservation skills. Teaching only to experts, splitting into unrelated courses, or freezing the group on the first slide all fail mixed-experience facilitation.