In a utilities meter-software class, two outgoing leads answer every question while a quiet meter technician has not spoken. The instructor wants productive participation from all learners. What should the instructor do?
Select an answer to reveal the explanation.
Short Explanation
If only the two people with the loudest horns get the mic, the rest of the yard never learns to talk. A quiet meter tech needs a named, easy on-ramp—not a pop quiz under stadium lights. Invite, don’t ambush, and don’t pretend silence is participation.
Full Explanation
Facilitation must optimize productive participation of all learners, including those who do not volunteer. A deliberate, low-risk invitation by name brings a quiet technician into the work without humiliation. Continuing to reward only loud voices, using a high-stakes cold call, or punishing silence all fail inclusive group facilitation.