A heckler in the back of a city-hall records class keeps interrupting. How should the instructor handle the disruption?
Select an answer to reveal the explanation.
Short Explanation
A heckler wants a spotlight. Give a quiet redirect, not a duel. Lectern debates and shame slides hand over the stage; ignoring it lets the interruptions run the class.
Full Explanation
Learner disruptions should be handled as discreetly as possible. A low-key private or proximity intervention protects the group and the heckler’s dignity. Public debate, total ignore, and recorded shaming either escalate the disruption or leave it unaddressed.