Two sanitation crews trash-talk each other during a routing class. What should the instructor do?
Select an answer to reveal the explanation.
Short Explanation
Trash talk is a food fight in the routing lab. Call a halt, reset respect, and put hands back on the map. Crowning a winner or marching everyone to HR ends the class instead of facilitating it.
Full Explanation
Group facilitation includes managing dynamics, requiring respectful interaction, and redirecting unproductive digression. The crews can continue the routing work once the insult cycle stops. Passive “authenticity,” picking a winner, and an immediate HR shutdown either condone the conflict or abandon the learning event.