Performance objectives for a 311 console class stay hidden in the facilitator guide. What should the instructor do?
Select an answer to reveal the explanation.
Short Explanation
Objectives in the facilitator guide are a play the audience never sees. Say the performance targets out loud. “Finish on time” is the instructor’s clock, not the learner’s job.
Full Explanation
Learner performance objectives indicated by course design should be stated so the class knows what success looks like. Hiding 311 console objectives only in the facilitator guide leaves municipal learners without a clear target and makes self-monitoring impossible. Stating those performance objectives as designed aligns facilitation with the curriculum and supports assessment throughout the day.
Teaching the console first and mentioning objectives only if asked fails by concept: objectives are not optional secrets reserved for curious learners. Replacing designed objectives with whatever callers complained about this week fails by abandoning course design for anecdote-driven content that may not match the certified outcomes. Posting only the instructor’s personal goal of finishing on time fails because schedule convenience is not a learner performance objective for 311 work.
Exam caveat: CTT+ items on stating objectives reward making designed learner outcomes visible at the start of municipal classes.
Operational check: read or display the 311 performance objectives before demos; check them off as achieved; refuse to substitute “finish on time” for learner success criteria; confirm clerks can restate one objective in their own words.