Permit technicians sit down and never hear the day’s plan. What should the instructor do?
Select an answer to reveal the explanation.
Short Explanation
A hidden agenda is a bus with no route board. Tell permit techs the day’s plan so they can see the next stop. Surprise modules and after-the-fact emails leave them riding blind.
Full Explanation
Learners need the course plan communicated so they can track progress through the day and manage attention as adults. When permit technicians sit down and never hear the day’s plan, the instructor should share that plan up front. Transparency about sequence reduces anxiety and helps municipal staff see how modules build toward permit-processing competence rather than feeling lost in a surprise sequence.
Keeping the agenda only in the facilitator guide so the instructor can improvise fails by concept: hidden plans serve instructor flexibility, not learner orientation. Revealing each topic only after the previous ends to preserve surprise fails adult learners who need structure to stay oriented. Emailing the plan after class as a recap fails because the orienting function is needed during the live day, not afterward as a souvenir.
Exam caveat: CTT+ expects communication of the course plan to learners—not secrecy for instructor improvisation.
Operational check: display or state morning and afternoon blocks at start; revisit the plan at transitions; confirm technicians can point to “where we are” before the first permit lab; keep the plan visible so improvisation does not erase learner orientation.