A customer-service role play in 311 training has drawn repeated bias complaints. What revision should the instructor recommend?
Select an answer to reveal the explanation.
Short Explanation
If the same role play keeps generating bias complaints, it is broken material — retire it. 'Authenticity' is not a hall pass for a harmful activity. Evaluation is how that script gets pulled.
Full Explanation
Instructors report recommended revisions and changes to existing materials when evaluation shows a problem. Repeated bias complaints about a 311 role play are evidence that the activity should be retired or replaced, not defended as authenticity or intensified. The recommendation should be specific enough for the material owner to act. Evaluation-driven change protects both learners and the next offering.