Employees use the report-phish button, but tickets often sit untouched for days. What awareness-related operational fix is most important?
Select an answer to reveal the explanation.
Short Explanation
If the fire alarm goes to voicemail for three days, people stop pulling it. Reported phish need a real SOC/help-desk pit crew, fast.
Full Explanation
Awareness training that teaches reporting fails if reported messages are ignored. Organizations need a defined SOC or help-desk triage path with timely response, feedback, and escalation. Closing the loop sustains reporting culture and enables rapid containment of municipal email threats.