In a municipal utilities shop, any coaching conversation is treated as the first step of discipline, so employees hide problems. How should senior HR retrain the performance process?
Select an answer to reveal the explanation.
Short Explanation
If every tip feels like a trip to the woodshed, people will hide the leak until the pipe bursts. Coaching is how skill grows; a PIP is the documented fork in the road. Split those two so advice is not automatic discipline.
Full Explanation
Developmental coaching and disciplinary improvement are different process tools. When every coaching conversation is treated as punishment, employees withhold problems and supervisors stop teaching. Senior HR should retrain leaders and rewrite the process so coaching is development unless it is a documented improvement plan with standards and an end point. Ending coaching, routing notes as grievances, or requiring a reprimand first collapses that distinction.