Street-crew supervisors complete annual ratings without observing the work, relying on hallway reputation. What process change should senior HR require?
Select an answer to reveal the explanation.
Short Explanation
Rating a paving crew from the break-room rumor mill is like grading a concert from the parking lot. Somebody has to see the work or sample the product. Make observation evidence a rule, not a nice-to-have, or the appraisal is fiction.
Full Explanation
Valid performance evaluation depends on actual observation or work samples, not reputation. Field settings still permit job-site observation, quality checks, and documented samples; distance is a design problem, not a waiver. Senior HR should require evidence before a rating can stand so appraisals can support coaching and personnel actions. Self-ratings without review and year-end complaint totals alone do not create a valid evaluation process.