A shared 911 center staffs city and county employees under two different goal systems, so the same dispatch team chases conflicting targets. What should senior HR do?
Select an answer to reveal the explanation.
Short Explanation
One radio room cannot run two scoreboards. City and county badges do not change the fact that the caller needs the same service level. Point both employers' people goals at the same measures or the team will tug in opposite directions on every shift.
Full Explanation
Dual-employer teams still require one definition of success if they deliver a single public service. Conflicting city and county goal systems produce competing behaviors at the console and make performance discussions incoherent. Senior HR should align both workforces to the shared center's service-level measures while respecting each employer's appointment and labor rules. Averaging unlike scores, measuring only one employer, or splitting the floor preserves the misalignment.