A public-works director's personal goal is to keep overtime under budget, which is starving the city's winter-readiness measure. What should senior HR require?
Select an answer to reveal the explanation.
Short Explanation
A director who wins on overtime while the city loses on ice is locally optimizing the wrong contest. Cost control matters, but it cannot eat the enterprise measure. Put readiness on that director's scorecard next to the budget or the trucks will stay in the barn.
Full Explanation
Leader goals that locally optimize against an enterprise measure create predictable service failure. Overtime control is a legitimate constraint, but it cannot remain the director's dominant scored goal when it starves winter readiness. Senior HR should rewrite the goal set so readiness is an explicit, weighted measure alongside cost. Celebrating the savings, banning overtime, or parking readiness with a consultant leaves the misaligned incentive in place.