A parks department still scores crews on acres mowed after the city's strategic plan shifted to youth-program participation. What should senior HR change?
Select an answer to reveal the explanation.
Short Explanation
The strategic plan moved the goalposts to kids in programs, but the scorecard still counts grass. Crews will keep mowing because that is what gets a checkmark. Change the goal set so participation and service outcomes outrank acres, or the plan is just a brochure.
Full Explanation
A strategy shift requires a matching shift in team and individual goals, or employees will continue delivering the old work that is still scored. Mowing volume may remain an operational hygiene metric, but it cannot dominate appraisals when the city's plan now measures youth-program participation. Senior HR should rebuild the goal set so parks teams are accountable for the new public outcomes. Events, volunteer budgets, and outsourcing do not substitute for aligned performance goals.