A city's street crews are scored on tons of asphalt laid, while the council's published success measure is fewer pothole complaints. What should senior HR do to align performance goals?
Select an answer to reveal the explanation.
Short Explanation
Judging a street crew by tons of asphalt is like judging a diner by how many pans hit the sink—busy, not better. Residents care that the hole stays gone, not that a truck dumped more mix. Point the goals at fewer complaints and lasting repairs, and the millage will follow the mission.
Full Explanation
SPHR-level goal alignment requires individual and team targets to cascade from organizational outcome measures rather than convenient activity counts. Asphalt volume can rise while resident complaints stay high if crews overlay defects instead of fixing them. Senior HR should redesign the goal set so crews are accountable for complaint reduction and durable repairs. Activity metrics may remain as operational diagnostics, but they cannot remain the primary performance target when they contradict the city's published success measure.