A city's employee satisfaction survey runs once a year, and results…

Question

A city's employee satisfaction survey runs once a year, and results sit unused. Trust in the engagement strategy is falling. What should HR change?

Accepted Answer

Shorten the loop with pulse checks plus visible action so the engagement strategy is believed. — Asking once a year and doing nothing is like a suggestion box that empties into a dumpster. People stop believing the survey. Pulse, then show a change they can see.

Answer

Keep the annual survey and add a longer report that still produces no action.

Answer

Stop surveying because unused results prove employees do not care.

Answer

Outsource the same annual instrument and delay sharing results another year.

A city's employee satisfaction survey runs once a year, and results sit unused. Trust in the engagement strategy is falling. What should HR change?

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Full Explanation