A city buys a generic leadership e-learn. Completions are high, but supervisors still freeze in budget conversations and labor meetings. How should HR evaluate the program?
Select an answer to reveal the explanation.
Short Explanation
A 100% completion badge is a participation trophy if nobody can run a budget sit-down or a labor meeting. Programs get graded on the skill gap they close. If the freeze is still there, replace the e-learn.
Full Explanation
Workforce-development programs are evaluated on capabilities closed, not on completion counts. Generic leadership content that leaves supervisors unable to handle budget conversations and labor meetings has failed its purpose. Replacement with targeted development follows from that finding. More hours, certificates, or treating completions as success measure activity rather than skill.