After a shared-services stand-up, library and city employees still use two leave systems with different accruals and request paths. The shared-services charter promised one employer experience. What should the CHRO do?
Select an answer to reveal the explanation.
Short Explanation
Shared services with two leave systems is a new logo on two old back offices. Employees still live two employers. Sequence the integration so leave actually works like one city, not a merger that never finished.
Full Explanation
Shared-services stand-ups fail as people strategy when core HR systems remain fragmented. Dual leave systems produce unequal accruals, broken reporting, and a lived experience that contradicts the charter. The CHRO should sequence integration—policy, system, manager playbooks—so employees encounter one employer strategy. Labeling the structure shared without integrating people systems is not alignment.