IT and HR are feuding over who owns identity access. Terminated employees keep showing live badges and email for days. Each side has already sent turf memos. What should the CHRO do to change the outcome?
Select an answer to reveal the explanation.
Short Explanation
If HR and IT are arguing about who owns the badge, the badge is still live after somebody is gone. Turf memos do not lock doors. Sit down with the CIO, write a RACI for hire-to-offboard access, and make the handoff somebody's job.
Full Explanation
Cross-function ownership fights are solved by stakeholder agreements, not serial emails. Identity access sits on the employee lifecycle: hire, transfer, leave, terminate. A RACI brokered with the CIO names who provisions, who revokes, and who confirms, which is what actually reduces residual access. The CHRO's influence task is to produce that operating agreement.