Department directors ignore HR workforce guidance until the city manager is in the room. Three email campaigns on the same topics produced no behavior change. What is the strongest influence move for the CHRO?
Select an answer to reveal the explanation.
Short Explanation
If directors only listen when the city manager walks in, more email is like posting more flyers on a locked door. Influence lives in the room where decisions actually get made. Park a standing people-agenda on the manager's calendar so HR strategy rides the same operating cadence the directors already obey.
Full Explanation
SPHR-level stakeholder work is architectural: who sits where, and whose voice is heard as an operating requirement. When department directors treat HR guidance as optional until the chief executive appears, additional memoranda will not change behavior. A recurring people-agenda with the city manager converts HR advice into the manager's expectation. That is how organizational behavior shifts—through relationship design, not message volume.