Middle managers quietly reverse a flexible-schedule change that council already adopted. What should HR add to the change plan?
Select an answer to reveal the explanation.
Short Explanation
If bosses quietly put everyone back on the old clock, another memo will not save the change. Sustainment needs reinforcement and real consequences for managers who reverse it. Change strategy includes what happens after the announcement.
Full Explanation
Sustainment and manager accountability are part of change strategy. Quiet reversal by middle managers is a known failure mode when consequences and reinforcement are missing. Reissuing the memo, ignoring the reversal, or abandoning the adopted policy all leave the change unmanaged. HR adds monitoring, recognition for compliance, and consequences for managers who restore the old schedule.