A permitting-software change rewrites inspector job duties, but the city manager never appears as sponsor. Which change-leadership gap should HR name?
Select an answer to reveal the explanation.
Short Explanation
When job duties get rewritten and the city manager is nowhere in sight, that is not a logo problem. Change leadership needs a visible executive sponsor. HR can run the playbook, but HR cannot be the only adult in the room.
Full Explanation
Change leadership requires visible executive sponsorship, especially when technology rewrites core job duties. An absent city manager leaves inspectors without an authoritative reason to change how they work. Branding, super-user counts, and vendor noise are not the leadership gap. HR should name sponsorship failure so the organization assigns an executive owner rather than treating HR as sole change owner.