A county board wants an "innovation culture" while after-action reviews still punish honest error. What should the CHRO redesign so the stated value is real?
Select an answer to reveal the explanation.
Short Explanation
You cannot run a suggestion box and a trapdoor on the same floor. If honest mistakes in after-action reviews still end careers, nobody will innovate. Just-culture learning reviews are how the consequence system starts matching the poster.
Full Explanation
Stated values fail unless consequence systems match. An innovation culture requires after-action practices that distinguish honest error and system failure from reckless conduct. Just-culture and learning-review redesign lets the organization study mistakes without automatically punishing candor. SPHR workplace-practice work is that redesign; slogans and banquets will not override a punitive review ritual.