Ride-alongs show supervisors mocking residents on the radio even though the mission says "public service with respect." What culture intervention should the CHRO choose?
Select an answer to reveal the explanation.
Short Explanation
If supervisors mock residents on the radio, a prettier mission sentence will not save the culture. People copy what leaders do with a microphone, not what the poster says. Fix the supervisory practice and the consequences, and the mission has a chance to be true.
Full Explanation
Culture is shaped by practices and leadership behavior, not by mission-statement edits. Radio mockery by supervisors teaches the workforce that respect is ceremonial. The CHRO's intervention is supervisory practice, coaching, and accountability aligned to the stated value. Changing the slogan while leaving the behavior intact would widen the hypocrisy gap rather than close it.