A municipal electric utility's reliability dashboard never includes lost-time injuries or operator certifications in force. Why should the CHRO add those people measures to the operational KPI set?
Select an answer to reveal the explanation.
Short Explanation
A plant that ignores licenses is like an airline that tracks on-time departures but not whether the pilots are current. Reliability is a people-and-safety system, not just a breaker count. Lost-time injuries and live certifications are early warnings that the reliability goal is about to miss.
Full Explanation
Operational strategy depends on a qualified, safe workforce as much as on assets. Lost-time injuries and operator certifications in force are leading people indicators of whether reliability targets can be met. Leaving them off the KPI dashboard hides human-capital risk until outages or incidents make it lagging. SPHR leaders put those measures on the same board as reliability so strategy reviews see the workforce conditions that produce the result.