A city manager's dashboard tracks only millage rate and fund balance. The CHRO proposes adding vacancy on critical classes, overtime as a percent of wages, and time-to-fill for sworn roles. What is the strategic purpose of those people KPIs?
Select an answer to reveal the explanation.
Short Explanation
Watching only millage and fund balance is like checking the gas gauge and calling it a road trip. Service still needs drivers, and vacancy, overtime, and time-to-fill say whether those drivers exist. People KPIs tell the city manager if the strategy is actually staffable.
Full Explanation
Business metrics for SPHR include people indicators tied to service and strategy, not only fiscal solvency. Vacancy on critical classes, overtime as a share of wages, and sworn time-to-fill explain whether the city can produce the outcomes the millage is supposed to buy. A healthy fund balance with a hollow workforce is not strategic success. Adding those KPIs lets leadership see people constraints before service goals quietly fail.