A housing authority board is considering converting its waiting-list operation into a mobility-counseling service. Leadership is ready to adopt the new service model in the strategic plan. What should HR contribute before the model is adopted?
Select an answer to reveal the explanation.
Short Explanation
Changing the service is easy on a whiteboard and hard in the cubicles. Waiting-list clerks are not automatically mobility counselors just because the board likes the new name. Map what people can do today against what the new model needs, then let the board see the gap before it votes.
Full Explanation
Strategy contribution includes capability-gap mapping before a service model is adopted. Converting a waiting-list operation into mobility counseling requires different competencies than queue administration. Surfacing that gap lets the board treat talent as a feasibility constraint rather than a post-vote surprise. Layoff drafts, title changes, and pay-model copies assume the strategy is already settled and skip the capability test.