Hiring workflow digitalization routed eleven sequential approvals in the new system—the same bottleneck as paper. What should the CHRO do?
Select an answer to reveal the explanation.
Short Explanation
Putting eleven signatures on a screen is still eleven signatures. Digitalization is supposed to shorten the line, not photocopy the traffic jam. Go-live is not a win if hiring still waits on the same pile of approvals.
Full Explanation
Digitizing a bad process is not digitalization success. SPHR leadership of HR workflows includes redesigning approvals for risk and speed, then automating the simpler path. Keeping or adding sequential reviewers, or scoring the project by go-live date, preserves the bottleneck. The CHRO should reopen the initiative, cut non-value handoffs, and evaluate cycle time and quality—not system availability alone.