Vital-records stories ping-pong among a clerk, a developer, and a state vendor, stalling for days at each handoff. How should the Scrum Master/Team Coach improve flow?
Select an answer to reveal the explanation.
Short Explanation
A birth certificate that visits three desks is not three times done; it is three times waiting. Cut the hops, or make the leftover hop a short, named policy. Logging the bounce just buys a nicer map of the delay.
Full Explanation
Excess handoffs and dependencies interrupt team flow on vital-records work that already crosses clerk, developer, and vendor boundaries. The Scrum Master/Team Coach should help the team reduce those transfers through shared ownership, fewer queues, and explicit short remaining handoffs. Coordinators and status gates add more waiting. Splitting stories by role inflates throughput while leaving the same waits in place.