The treasurer tax-payment team wants a polished electronic board before anyone can name the workflow steps. What should the SM/TC prefer?
Select an answer to reveal the explanation.
Short Explanation
You do not wait for a marble scoreboard to start keeping score. Name the tax-payment steps and put them on a wall. Fancy software can wait; invisible work cannot.
Full Explanation
Tax-payment or similar teams should start with a simple visible workflow of the current steps now, with tooling polish later. You do not wait for a marble scoreboard to start keeping score. Name the steps and put them on a wall; fancy tooling can follow once the states are known.
Delaying all visualization until procurement finishes a board-tool RFP fails because months of invisible work continue while vendors are chosen. Buying the fanciest tool first so columns can be invented afterward fails because tooling the unknown encodes guesswork. Skipping visualization and reporting only monthly tax-collection totals fails because outcome totals without flow visibility hide where payments stall for residents.
Exam caveat: start manual and honest; automate after the workflow is real. Operational check: facilitate a same-week wall or simple board of current tax-payment steps, use it daily, refine states from experience, and only then evaluate tools that match the working design. Early manual visualization also builds the working agreement muscle teams need before any tool RFP can succeed. Early manual visualization also builds the working agreement muscle teams need before any tool RFP can succeed.