After visualizing its workflow, the child-care-license team discovers a giant waiting-on-state-interface queue. Leadership wants a new vendor this week. What is the SM/TC’s first coaching point?
Select an answer to reveal the explanation.
Short Explanation
Finding the giant waiting line is the win, not a reason to panic-buy a new vendor. Now the team can see wait time and choose an economic response. Hiding the queue or stuffing more work in just makes a longer line.
Full Explanation
The first value of visualization is exposing queues and wait time so the team can act with evidence. A large external-interface queue is a flow signal, not an automatic procurement decision. Buying a vendor, hiding the column, or starting more upstream work ignores queue-length economics. The SM/TC keeps the queue visible and coaches the team to reduce wait before expanding the system.